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frequently asked questions

  • Where does the tour begin and finish?


    Each of our tours take place in downtown Toronto.  The exact starting and ending locations of your tour, will be sent to you in your tour confirmation email.

  • Will I get a confirmation when the tour is booked?


    Once your booking is received at Buzz Tours, an automated booking confirmation will be sent to you. The tour start time and location will be included in the booking. A reminder for your tour will also be sent to you 1 day prior to the start time (if your tour has been booked more than one day in advance).

  • How many guests will be on my tour?


    Each of our Explore Toronto tours has a maximum limit of 8 guests per tour.

  • What are Buzz Tours cancellation policies?

    Explore Toronto Tours
    A tour may be cancelled without penalty 24 hour or more in advance of the tour.  Tours cancelled within 24 hours will not be refunded.

    Private Tours
    Private Tours will be refunded if cancelled within 72 hours of the tour.  Cancellations 24 hours to 72 hours before the tour start time will receive a 50% refund.  Tours cancelled within 24 hours of their start time are not eligible for a refund.

  • What if it is raining the day of my tour?

    We will do our best to have a tour no matter the weather.  In cases of extreme weather (severe storms and extreme heat and cold), the PATH tour may be offered as an alternate, or a refund will be provided for the tour.

  • What happens if the tour is cancelled?


    Hopefully, we will never have a reason to cancel a tour.  In the event that we do have to cancel a tour, you will be notified, and a refund will be issued.

  • What happens if I am late for my tour?


    Please notify Buzz Tours if you are running behind for your tour. As other guests may have plans immediately following our tour, we cannot delay the start of a tour by more than a few minutes.

    If you do miss the tour due to lateness, we will do our best to book you on an available tour in the next 3 days. If this is not possible then the missed tour will be considered a no-show and no refund will be provided.

  • May I pay cash for my tour?


    We do not accept cash for our tours.   Our website accepts Visa, Mastercard, American Express, Discover, Diners and JCB for payments.

  • Are there breaks on the tours?


    The are no ‘scheduled’ breaks on our tours, however we make restroom stops when needed, and if time allows, we have been known to stop and pick up a coffee along the way.


  • How far in advance can I book a tour?


    Our tours are scheduled 6 months in advance  Tours are removed from our calendar between 4 and 6 hours prior to the start time of each tour.

  • What language are your tours conducted in?


    Currently the majority of tours are offered in English only.  During weekends in the summer a few tours are offered in Spanish.

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